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Attention & Care
Gets Quality Control From Sourcing to Delivery
Ever wonder what your newly-purchased jewelry went through to arrive safely at your side? At Lancejewelry.com, even before your order is placed,whether as a wholesaler, distributor, or someone who's just looking to buy the latest jewelry, our products are streamlined into a system that checks and double checks quality from sourcing to delivery, we didn’t send “problems” to customer. The specific processes are as following:
On this page :
- Sourcing your products
- Testing your products
- Packing your products
- Tracking your products
Sourcing your products
While you're sitting in the comfort of your own office or home to browsing on Lancejewelry.com’s huge range of Fashion Jewelry, we're already busy selecting the newest styles at the best prices, all with you, the customer, in mind. With offices in Yiwu and Hangzhou, Lance Jewelry able to work with the best and most trusted manufacturers throughout China, selected for quality of their products, reputation, reliability, and whether they share our passion for serving customers like you.
Once we receive your order, at the first time our purchasers will select the best products at the competitive prices, all for you - our customer. If the jewelry you ordered are out of stock, we will make them ASAP, we will often check the production status and quality with them.
Testing your products
Even though our suppliers are all trusted manufacturers of quality items, we don't take any chances with your specific order. All products go through an exhaustive Q.C. procedure:
1.At first our highly-trained inspection team will check “Did we get your order right?” Before we begin packing, we do a thorough check to match orders correctly.
2.Then our own Quality Control team gives your product another inspection, inside and out, following strict protocols and requirements.
3.At last if the product meets our standards, we give it our stamp of approval. It's now ready to be shipped off to you! But if the quality is not good, we will not collect the goods from the makers. We will inform you ASAP to ask your advice.
Packing your products
Lance's packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that what fell in love with online is what you receive from the courier. Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf to make sure it checks out with the product actually listed on the slip. Then, and only then, does the team move on to packaging the order, doubling-up (and often even more) on the bubble wrap and tape. Next, it's out the door in safe hands with our trusted and verified couriers.
Then - and only - then does the team move on to package the order, doubling-up (and often even more) on the bubble wrap and tape. Next, it's out the door in safe hands with our trusted and verified couriers.
Tracking your products
Once your product leaves our doors, we keep on tracking it until it reaches yours. Lance's customer service team is always working behind the scenes to address your every need and query. They track your shipments real-time, and are available at your convenience to answer your questions, whether it's through email, live chat, or over the phone. No matter what issue, we're always here to serve you.
